1 reviews | Active since Apr 2015
Being billed for promos on my internet ****le line
Firstly I have not recieved a statement for my MTn internet deal since August 2013 (I only signed up for it in June that year), however this did not bother me while my monthly charges were as agreed to. Since January this year however my monthly amounts have exceeded the contract amount. I stumbled across the \inbox"on my ****le device and see I have magically been signed up for some or other promotion which charges me a daily fee without actually offering any services. It is unacceptable firstly that MTn would allow any service provider to start charging me without my written consent as they have a contractual obligation to me. They also will allow companies that offer no services and are therefore the same as a **** to charge me. And they allow these companies to charge me even though there is no possible way I signed up for the service since this is purely a internet line. I have just complained to the customer care line and will see what happens. It is unforgivable that years after carte Blanche exposed this problem that it is still going on and that the companies we take out contracts with haven't done something to protect their clients"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
To view, activate or cancel any WASP subscription, please dial *141*5# .
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
To view, activate or cancel any WASP subscription, please dial *141*5# .
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
