CV
Cornel V

1 reviews | Active since Apr 2012

26 Aug 2015, 08:05

Being billed for migrated sim card.

MTN is useless. The most *********** service provider in the country. <br> I migrated one of my contracts, as per MTN policy, that was due to expire. I gave 30 days notice for the cancellation. Only for them to migrate the wrong number. Then when called to follow up they migrated the correct number, however I am still being billed for the number that was switched to Prepaid in June/July. However the did not give any airtime or sms bundles. My question to them what are you billing me for if the number is cancelled and no service is received? I wish to speak to a the Head of Retentions or the Head of the Call Centre.

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Aug 2015, 08:51
Official
Hello cori.dvil,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that a credit has been passed on your MTN account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,