HF
Hayley F

1 reviews | Active since Sept 2015

16 Sept 2015, 16:34

Being billed for data that I have not even used

I have been full of regret since the day that I switched over from VODACOM to Mtn. <br> I am currently being billed out of bundle rates for data and have a 0 MB balance when I have not even used a SINGLE MB of yours MTN!!!<br> Last month I changed data providers to Afrihost AND RECEIVED CONFIRMATION THAT THIS HAD BEEN SWITCHED OVER. Why am I being ********** for something that I am not even using?!?! To DOUBLE confirm that I am being cheated, my data usage has not exceeded 200MB and my Mtn package includes 300MB of data so impossible that I would have finished it off EVEN IF I WAS still connected to MTN as my data provider. <br> I an now 100% certain that MTN has been *****ing me over from day 1. <br> YOUR call centre has told me that I need to wait another month before this can be investigated. It is UNACCEPTABLE. I WILL BE CHANGING NETWORKS THE DAY THAT MY CONTRACT EXPIRES!! <br> You guys are the biggest disappointment. I demand that the money that has been ****** via debut order is refunded. <br> You should be completely embarrassed by the so-called service that you provide. You had also better remove me from ever receiving another telephonic or SMS adverti*****t from MTN ever again. <br> DISGUSTED

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 12:46
Official
Hello h@yl3y,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that we have sent through a request to our billing team to send you a report on your data usage.

Best regards
Mantoa
REQ:***