1 reviews | Active since Jul 2013
Being billed for data not used and roaming calls
Hi MTN<br> <br> I have contacted you call centre numerous times.<br> <br> 1. I have been billed for roaming calls in May, June and July. I asked for this to be investigated, I am on roaming but when i am overseas i turn off my data and i don't answer calls or listen to voicemails. Why then am i being charged? I have queried this and had no response!<br> <br> 2. I asked for my usage limit to be capped. This is because i am being charged for data after my bundle is finished. I dont want this to be the case, if i want data i will buy further data. I dont want MTN to decide they can automatically charge me for data!. I still havent had any answer on this!<br> <br> 3. Furthermore, i dont even use MTN data i use Afrihost mobile data but for some reason i am still being charged for data. I have asked for this to be investigated but again no response.<br> <br> The call centre is useless and when you ask for a manager they say they cant. is this really how you treat your customers. I have been on MTN over 10 years and the first chance i now get i am going to vodacom. <br> <br> I expect someone with authority and customer importance to call me!!! <br> <br> What MTN is doing is pure theft and if it continues i will go to Carte Blanche!!!!!
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the request has been logged with the billing department to investigate the roaming charges, this has been logged 9-9-2015 as per REQ:***, please allow +-10 working days to be finalized.
REQ:*** for the data billing request.
The request has been sent to the billing Supervisor to speed up the investigation.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the request has been logged with the billing department to investigate the roaming charges, this has been logged 9-9-2015 as per REQ:***, please allow +-10 working days to be finalized.
REQ:*** for the data billing request.
The request has been sent to the billing Supervisor to speed up the investigation.
Kind Regards,
Alice van der Merwe
***
