LP
Lauren P
1 reviews | Active since May 2015
17 Nov 2015, 11:26
Being billed for content which I did not subscribe
Good day. I have been trying to cancel content subscription since April this year for which I have been billed for daily and have never used or consented to. When I use the USSD code to cancel the active subscriptions I am informed I have none active, yet I am billed for this daily. The content is apparently a game available on MTN Mobi site called Harvest Friendly. Please can someone in authority look into this matter and help me cancel this. I have been a loyal MTN customer for over a decade and I am appalled by the lack of response and assistance I have received.
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MTN South Africa's replyOfficial
17 Nov 2015, 17:37Hello Lauren1@1,
Thank you for your post.
We apologize for any inconvenience incurred.
We have pick up that the content is with MTN play, we have removed the service.
Please use the short code provided *141* 5 # select option written content billing to block this services.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We apologize for any inconvenience incurred.
We have pick up that the content is with MTN play, we have removed the service.
Please use the short code provided *141* 5 # select option written content billing to block this services.
Kind Regards,
Alice van der Merwe
MTN South Africa's reply17 Nov 2015, 17:37
Official
Hello Lauren1@1,
Thank you for your post.
We apologize for any inconvenience incurred.
We have pick up that the content is with MTN play, we have removed the service.
Please use the short code provided *141* 5 # select option written content billing to block this services.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We apologize for any inconvenience incurred.
We have pick up that the content is with MTN play, we have removed the service.
Please use the short code provided *141* 5 # select option written content billing to block this services.
Kind Regards,
Alice van der Merwe