BEING BILLED FOR CANCELLED CONTRACT

On 20 Jul 15 I logged a hello peter complaint against MTN because I was on hold with their call centre for over an hour waiting to move my contract to prepaid. I was previously advised that if I log the move to prepaid on the 20th July, I would only be billed for the end of July (last bill). <br> <br> Since I couldnt get through to the call centre - I logged a it with Hello Peter AND sent an email to [Email Removed] This shows that I took all reasonable steps that I could possibly take to notify you in time. Lorraine responded on hello peter on the 21st July saying that my query had been escalated to the cancellations department. <br> <br> Even through all of my attempts to contact MTN, and despite being reassured on Hello Peter that my request was noted - This month I was billed again! R314. I demand that you immediately return the funds to my account. This is completely unacceptable. My number MTN contract that I cancelled was ***. <br> <br> Please contact me urgently on my 082 number provided in this log to discuss. <br> <br> previous complaint link: http://hellopeter.com/mtn/complaints/on-hold-for-over-an-hour-to-cancel-***<br> <br>