1 reviews | Active since Jan 2015
Being billed for a service not enjoyed
My contract ended last year September and my phone was automatically soft locked which resulted in it not being able to send messages on bbm nor whatsapp as well as make calls. As a result I purchased another phone so that I could use those features and make calls. I only noticed months later that MTN was billing me R200 every month. When I queried this as I wanted to settle my account, I was informed that I have to pay for this service even though I don't enjoy it. MTN informed me that this is stated in my contract. I requested a copy of the contract indicating this as well as where it states that I must pay for a service that I am not enjoying. To date this has not been forthcoming. Please assist as I need this matter resolved urgently
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our systems show that you had not given MTN 30 days cancellation notice and was billed on month to month after the term date. We will also request that you be be sent a copy of your contract. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our systems show that you had not given MTN 30 days cancellation notice and was billed on month to month after the term date. We will also request that you be be sent a copy of your contract. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***