WP
Wesley P

1 reviews | Active since Jun 2011

17 Jul 2015, 07:41

being billed for a cancelled contract

Good Day MTN<br> <br> i cancelled mu contract in March, i heve been billed for May, June and noe in July. I cannot get through the customer care center via telephone, i emailed [Email Removed] and got no response, My refernce number for the camncellation is ***. My initial contract was R550 and after cancellation i am being billed an amount of R231. I went to the MTN store (MTN the GLEN MALL)and they told me that there is nothing they can do even though my contract was taken out at that store.<br> <br> Please refund what was debited from my account for May, June and July and stop debiting mu account.<br> <br> I want nothing to do with MTN - service is extremely poor

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Jul 2015, 10:33
Official
Hello wezley,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience caused.

kindly be advised that the credit has been passed to your MTN account and as soon as it reflects it will then be refunded to your Bank account.

Regards,
Nomonde.
REQ:***