ST
Stuart T
1 reviews | Active since Jul 2014
14 Sept 2015, 16:45
Being billed and not even a subscriber-no response
3 Months ago i ported out of MTN. To date I still get billed for 2 separate numbers. 1 Data contract and 1 a voice. I have sent in total 9 mails about this and have had no response. Prior to that my contract ended last year and my bills reflect the Hardware charges for a contract that has expired. I am unable to block the debit orders and without any response from MTN I am unable to retrieve the money that has in essence been ****** from me. I have been left without a voice or an avenue to resolve this. I left MTN not because I was unhappy but was forced to when starting a new job. For over 15 years I have been happy with the service and am very disappointed this is how it has to end. <br> <br>
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
15 Sept 2015, 11:12Hello stuarttren ,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the Port management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the Port management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply15 Sept 2015, 11:12
Official
Hello stuarttren ,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the Port management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the Port management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
