********* Behaviour

MTN agents called me endlessly to ask me to do an upgrade on my contract which expired over 12 months ago. Eventually I agree to the upgrade. It than takes over 6 weeks for the upgrade to be done. Than i get debited with an amount 2 times for than the amount I contracted for. When I investigate, I note that I have been charged an upgrade fee of over R900.00. This amount is not in the contract and the agent did not advise me of the charge. The only answer I get from MTN is this is how it works.