KB
Ken B

1 reviews | Active since Mar 2009

04 Mar 2019, 14:48

Begging MTN to talk to their customers

So here we go again. I just spoke to MTN because the are not using the data that expires first. A young lady says because I have a data shre number listed, this is what is using the data that expires later. So she sens me to USSD site and guess what I have no data share number listed. I wrote to you in November begging MTN to communicate with its clients. I get an e-mail via Hello Peter tsay the are looking into and will come back to me. I am still waiting. Once agaaim MTM respect your customers.

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Mar 2019, 11:11
Official
Good day Ken,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.    
Please note that we tried to contact you and reached voicemail, we will try to contact you again.
  
Kindly note that you do not have a data share number listed under your number.
  
Warm Regards,Zanele MazibukoComplaints Management Team