BEGGED FOR 3 MTHS FOR INV TO PAY & NOW DISCONNECT

I upgraded my contract in March 2015 and since then never received my monthly statements as always received punctually via email for +- 4 years. I immediately emailed customer care advising month 1 not received and requested invoice so that I can pay my account and did various follow ups that month as NEVER received a single response. Month 2 and 3 same thing and eventually Thursday past received my statement and threatened via sms if account not paid immediately my account would be disconnected SERIOUSLY??? I emailed back stating I waited 3 months for the accounts and not like I tried to avoid paying but needed to know how much to pay and now the bill sitting at R3500 approx. and would pay month end. Low and behold this morning my line is disconnected - AS A SINGLE MOM - after me doing the running around and begging for my account to pay and being ignored by CUSTOMER CARE of all places - even threatening to go to ICASA if not getting account so I can pay didn't help. I want my phone reactivated and you will get paid 29 June as I advised in writing - as unacceptable and where the hell is your TCF compliance!!! You have till 12pmy to reactivate or my lawyer will be contacted!!