JY
Julie Y
1 reviews | Active since Feb 2012
03 Jul 2015, 12:29
BEG YOU TO CLOSE MY ACCOUNT
I have not been able to get MTN to cancel my line and close my account - in 2015 the contract expired and was switched to a month to month basis for the 2nd time without my consent. The only department that answers phones is \new business"who are not allowed to give out email addresses /contact numbers for cancellations - I've also noticed they are no longer giving out reference numbers for calls"
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 16:52Hello Julie33,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You contract has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You contract has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply09 Jul 2015, 16:52
Official
Hello Julie33,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You contract has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You contract has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***