1 reviews | Active since Dec 2016
Before I upgraded my contract I phoned customer re*****ion dep spoke to Thami I said to him I've a loyal customer with mtn I need a better deal he said to me yes they can offer me 3 months not paying subscription and he said the don't have a
He said they don't have stock I must go to the store because I wanted Huawei P10 plus I went to the store and signed the upgrade deal few days after that I phone wanted to confirm if everything was okay. To my surprise the was nothing like that I spoke Randall Daniels is a team leader there he listen to the recording and he said he will send it to billing department so that they don't charge me. Unfortunately I was billed I phone again on the 16 oct and said he will come back to me even today I'm still waiting the date is the 23/10/2017 a week after
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience.
Kindly be advised that we have evaluated your account and picked up that there is a subscription credit of R1707.00 that was passed today 26/10/2017 into your contract account.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience.
Kindly be advised that we have evaluated your account and picked up that there is a subscription credit of R1707.00 that was passed today 26/10/2017 into your contract account.
regards
Mike Ramaboka
Complaints Management Team
