Been waiting since 14 May for MTN to resolve

Logged a query on 14 May 2015 - ref, no. *** Logged another query re this problem on 15 June - ***. Message on MTN FB on 15 July to AGAIN try and get a response: REQ:***<br> <br> It is now 16 Nov and I am still waiting for ANYONE to contact me and resolve this. <br> <br> BUT a lawyer's letter demanding outstanding payments for an amount that is more than I use in a year (for 3 months) for data I did not use. And a threat to blacklist me should the outstanding monies not be paid.<br> <br> Something VERY wrong at MTN. Customer service doesn't exist. <br> Stood in an MTN shop and overheard another customer complaining about the same problem (sudden increase in data 'usage' and a bill that doesn't make sense). Seems MTN had some system problem which results in these charges. Apparently other customers have been complaining about the same issue. <br> MTN happy to charge and hand over to lawyers but not able or willing to resolve the real issue???<br>