Been waiting for over a month for my phone to be un-blacklisted.

<p>I app**** for my phone to be un-blacklisted in October at the Canal Walk MTN store. After waiting for some time unable to use my phone I got an email from someone from the store saying that “Kindly note I was unable to process this un-blacklisting request as per the error message. So a query has been logged for assistance and the reference number is SMC/ ********** 2714.” Last week I went to the store for answers because it’s been over a month without being able to use my phone and the answer I got was that the phone is still blacklisted and that the issue with the phone is sitting with the department that does the blacklisting and un-blacklisting so the store has no idea when the phone will be un-blacklisted. When I ask the consultant to call that department he told they as the store have no communication with that department. The store said there is nothing they can do I just have to wait. I can’t wait any longer.</p>