Been trying to upgrade for MONTHS?

My contract ended with MTN in April, In May I wanted to cancel my contract as I am keeping my phone. I call MTN retentions department and they offer me a great deal R79p/m for 10gigs of data and 150minutes. So I said yes and wanted to take it.

The first call center agent was organizing for me the new contract where she ran into a problem where she couldn't update my personal information to be able to activate the new Sim only contract.

Since May I've been phoning almost every week so SOMEONE would finally fix the problem. Nobody at MTN has managed to fix this issue and I am now fed up.

Kindly either resolve or cancel my contract as I'm currently being overcharged every month that this continues.