SM
Seipati M
1 reviews | Active since Oct 2014
16 Mar 2015, 16:32
Been trying to get through for the whole day
So I got a message saying I owe R89 so I ran down to the bank and paid. Then I have been trying to get through to the call center all day. Then I went to the mtn store where they told me o owe R890 when at the end of Feb I paid the full amount. This is ridiculous been waiting for 6 hours ***. Jessica Levy
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Replies (1)
MTN South Africa's replyOfficial
19 Mar 2015, 13:39Hello SeipatiMolefe,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the message you received stating that you owe R89.39 was because you short paid your account when you made a payment of R700 on the 2nd of March 2015. The amount of R880.71 is for the invoice that closed on 2015-03-13. The amount due by the 3rd of April 2015 is R771.09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the message you received stating that you owe R89.39 was because you short paid your account when you made a payment of R700 on the 2nd of March 2015. The amount of R880.71 is for the invoice that closed on 2015-03-13. The amount due by the 3rd of April 2015 is R771.09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply19 Mar 2015, 13:39
Official
Hello SeipatiMolefe,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the message you received stating that you owe R89.39 was because you short paid your account when you made a payment of R700 on the 2nd of March 2015. The amount of R880.71 is for the invoice that closed on 2015-03-13. The amount due by the 3rd of April 2015 is R771.09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the message you received stating that you owe R89.39 was because you short paid your account when you made a payment of R700 on the 2nd of March 2015. The amount of R880.71 is for the invoice that closed on 2015-03-13. The amount due by the 3rd of April 2015 is R771.09.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***