TB
Tariq B
1 reviews | Active since Oct 2015
01 Oct 2015, 11:18
BEEN TRYING TO GET AN ITEMISED BILL FOR 3 WEEKS
I've been attempting to get my itemised bill for my data usage for 3 weeks. I have phone 808 and spoken to at least 10 different people. I have been told a handful of different reasons and excuses for not being able to supply me with this information. I have also been into an MTN shop 3 times and and sent multiple emails to the customer service email address. <br> <br> What do I have to get this information? It's completely unacceptable how pathetic the customer service is and how much red tape there is in your systems. <br> <br> I'm at my wits end.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
02 Oct 2015, 11:06Hello Baitar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your ITB was send to you on the 21/09/2015 ,how ever i will resend it again as you say you did not receive it , 2/24 hours the turn around time.
Thank you for bringing this matter to our attention and would
like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your ITB was send to you on the 21/09/2015 ,how ever i will resend it again as you say you did not receive it , 2/24 hours the turn around time.
Thank you for bringing this matter to our attention and would
like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply02 Oct 2015, 11:06
Official
Hello Baitar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your ITB was send to you on the 21/09/2015 ,how ever i will resend it again as you say you did not receive it , 2/24 hours the turn around time.
Thank you for bringing this matter to our attention and would
like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your ITB was send to you on the 21/09/2015 ,how ever i will resend it again as you say you did not receive it , 2/24 hours the turn around time.
Thank you for bringing this matter to our attention and would
like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***