BH
Beverley H
1 reviews | Active since May 2010
06 Apr 2016, 21:06
Been trying to get an contract sorted for a modem.
Most useless service provider in the country Mtn. For more than a week now ive been writing to Mtn to assist with a \payment\" collection comment on the system preventing the loading of a new contract to absolutely no avail. The email gets a computer generated response saying within 48 hours it will be resolved!!! It been a week and no end in sight! Congratulation Mtn, you officially are now top of the list, useless, useless, useless!!!"
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Replies (1)
MTN South Africa's replyOfficial
07 Apr 2016, 19:18Hello senorah,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply07 Apr 2016, 19:18
Official
Hello senorah,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***