1 reviews | Active since May 2014
Been trying to cancel my contract to prepaid
Till today , i have not received any feedback from MTN except endless reference numbers ,and im still being Billed for a contract that ended , and that i have cancelled .<br> <br> Good day ..<br> <br> I'm still waiting for feedback on this .<br> <br> ----- Elizabeth Rachuene Wrote -----<br> Sent: Monday, June 08, 2015 3:39 PM<br> Please advise whats the update in <br> <br> mtn Cancelation of contract and move the number to prepaid: <br> ref -- ***<br> <br> cell :***<br> <br> <br> Regards <br> <br> From: Customer Care [Email Removed] <br> Sent: Monday, June 08, 2015 3:39 PM<br> To: Elizabeth Rachuene<br> Subject: Re: cell :*** [#***2]<br> <br> Dear Valued Customer,<br> Thank you for your continued support.<br> This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes.<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department.
According to our records your line has been converted to prepaid and an amount of R169.99 will be credited to your account.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are experiencing a delay in our billing department.
According to our records your line has been converted to prepaid and an amount of R169.99 will be credited to your account.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***