KK
Kristin K
1 reviews | Active since Oct 2012
01 Jul 2015, 15:52
Been trying to cancel contract for 3 months!
Emailed for my contract to be canceled on 2 April, and it has still not been actioned. Have not used my data card for months, yet they are still billing me. I would like these charges to be reversed and cancelled asap. Keep getting told someone will contact me... Reference Number: ***. Even tried on Facebook, yet no response.
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Replies (1)
MTN South Africa's replyOfficial
20 Jul 2015, 16:11Hello Kkeogh,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
MTN South Africa's reply20 Jul 2015, 16:11
Official
Hello Kkeogh,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana