RF
Rob F
1 reviews | Active since Aug 2014
24 Mar 2015, 13:16
Been trying for a month to contact
I have had the bad experience of being with MTN the last two years. The worst company I have ever been with. I have been trying to call in the last month to cancel this contact now that the time has finally arrived., I get cut off every single time. I have contacted them for two weeks on facebook, still no call!!! My contract cancels this month and I have done everything i can to stop the contract and MTN are just f*cking useless. If i am billed for next month I will go to the lawyers !!! I have tried so long now and finally giving up!!! I'm going to make this very bad if you do not contact me today!
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Replies (1)
MTN South Africa's replyOfficial
30 Mar 2015, 14:48Hello rob79,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we do not have any records prior to this requesting cancellation, therefore we will accept this as your cancellation request. Therefore, your contract will be cancelled on the 24 April 2015.
Kindly note that the invoice to be generated on the 13 April 2015 of which you will be liable is for usage from the 13 March 2015 to 13 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we do not have any records prior to this requesting cancellation, therefore we will accept this as your cancellation request. Therefore, your contract will be cancelled on the 24 April 2015.
Kindly note that the invoice to be generated on the 13 April 2015 of which you will be liable is for usage from the 13 March 2015 to 13 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply30 Mar 2015, 14:48
Official
Hello rob79,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we do not have any records prior to this requesting cancellation, therefore we will accept this as your cancellation request. Therefore, your contract will be cancelled on the 24 April 2015.
Kindly note that the invoice to be generated on the 13 April 2015 of which you will be liable is for usage from the 13 March 2015 to 13 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we do not have any records prior to this requesting cancellation, therefore we will accept this as your cancellation request. Therefore, your contract will be cancelled on the 24 April 2015.
Kindly note that the invoice to be generated on the 13 April 2015 of which you will be liable is for usage from the 13 March 2015 to 13 April 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***