ER
Emme R
1 reviews | Active since Feb 2015
26 Feb 2015, 10:29
Been tryin to change my debit for the past 4 moths
I did an upgrade Nov 2014 and changed my debit date to the 25th. but mtn is still debiting on the old date as a result of their debits bouncing. I called and even went to mtn n even recieved an sms saying my debit date has been changed to the 25 but still mtn is debiting on a wrong date. now they suspended my services n want me to go pay at the bank for the second time this year.
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2015, 09:30Hello ramalatae,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply03 Mar 2015, 09:30
Official
Hello ramalatae,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***