MS
Maria S
1 reviews | Active since Mar 2009
30 Oct 2015, 15:58
been struggling to have it resolved for Over a yea
Goods received was not according to discussion telephonically. I have spoken to 4 different people of which one disappeared and now no one is assisting. Furthermore I have not had a reply from MTN for more than a month and they have now transferred (from what I can find out via Facebook) to their legal dept from whom I have also had no contact even after asking to be contacted several Times!
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Nov 2015, 16:02Hello msenekal,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply02 Nov 2015, 16:02
Official
Hello msenekal,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***