Becoming a Nom for bad service

Earlier this month, my services were suspended due the reason that my bill was too high. Given the fact that MTN was on strike. I noticed that I had no means of a self-service facility and the call centre was also not responding. On two occasions, I held on close to an hour then got cut off just for me to have checked my balances and in order to monitor my bill. I was literally cut off from my very own service provider, and to add insult to injury, it was followed by being cut off from services due to an alleged high bill of which I have an open line. When my services were cut off, I finally got hold of the call center, which claimed that all their facilities were still working. I then ask that a bundle for data be loaded. I'm on my new cycle now and that data is still not loaded. As I'm typing this, I called 808 and the automated voice insist that I dial 808 from my phone. (Which I'm doing) then I get cut off. I'm running on data fumes. The next thing I'll be charged a ridiculous fee on their own ignorance. I'm not paying!!! Why does it have to go this far to fix things and in five such a ****py service?