Because 0 stars was not an option

<p>In February I "upgraded" my contract on the phone with someone that called to notify me that my contract was up for renewal. We agreed on the same contract I currently had, I did not take a device/handset as part of the deal. Over the last 2 months I noticed a significant increase in my MTN debit order. When I looked at the statements I see that I am being charged additional funds for a device. I am also on the wrong contract. When I called to lodge a complaint (REQ ********** ) I was told that my contract was upgraded and subsequently reversed all without my knowledge. During the cancellation I was placed on some random package I did not agree to. There is no contract/paperwork for any of these transactions or reversals. I was assured this would be resolved in 72hrs. When I called 808 to check whats going on today, I was eventually(after 16mins) put in touch with a horrible lady named Nonhlanhla who has made it my primary objective to cancel all remaining MTN contracts. According to this "not so delightful creature" I now have to prove what contract I was previously on or MTN will not fix anything or refund my money. I think 17years of being with MTN is enough, I will be cancelling.</p>