AT
Anthony T
1 reviews | Active since May 2015
19 May 2016, 06:51
Be warned when choosing your cellular network
<p>I am seriously fed up with MTN and their lack of service. On 19/05/2016 at 00:08, I purchased a 1GB Night Express data bundle that you can use from 00:00 to 06:00. I normally buy me this because it really helps with using apps etc. I had 200MB of my Monthly bundle remaining and my apps that I needed to download was around 500MB so the 1GB would have been enough.... My download suddenly stopped and I dialed the balance enquiry short code. My normal monthly bundle was depleted and I still have my entire 1GB Night Express (unused). I was livid when I saw that and decided to call MTN... Then I got an error message starting that they are unable to assist better the call centre is closed. I lost my monthly bundle and somehow couldn't use my Night Express bundle. I am hoping that I will be compensated for this mess in order to restore the faith in MTN that I have lost due to this and previous bad experiences...</p>
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Replies (3)
MTN South Africa's replyOfficial
26 May 2016, 13:35Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your account has been rectified.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply26 May 2016, 13:35
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your account has been rectified.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
AT
Anthony T's updateReviewer Update
26 May 2016, 18:00Thank you guys.... I do appreciate the fact that you've made the trouble of rectifying this as this is telling me that you value having me as a customer. Go MTN
AT
Anthony T's update26 May 2016, 18:00
Reviewer Update
Thank you guys.... I do appreciate the fact that you've made the trouble of rectifying this as this is telling me that you value having me as a customer. Go MTN
AT
Anthony T's updateReviewer Update
26 May 2016, 18:00Thank you guys.... I do appreciate the fact that you've made the trouble of rectifying this as this is telling me that you value having me as a customer. Go MTN
AT
Anthony T's update26 May 2016, 18:00
Reviewer Update
Thank you guys.... I do appreciate the fact that you've made the trouble of rectifying this as this is telling me that you value having me as a customer. Go MTN