AW
Anneliese W
1 reviews | Active since Sept 2015
10 Sept 2015, 12:33
Be warned: MTN's deceptive uncapped data bundle
I purchased an uncapped data bundle for a day on 10/09/2015 for R40.00 by dialing *141*2*999# on my phone.<br> <br> The bundle was loaded at 08h42, but as soon as I reached 150Mb I received a message saying I had reached my 150Mb fair usage limit
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 13:51Hello AnnelieseDW74,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The max speed that you can get once u have finished 3072MB can be anything from 0-384kbps. When usage surpasses this limit data throughput will be throttled.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Best regards
Mantoa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The max speed that you can get once u have finished 3072MB can be anything from 0-384kbps. When usage surpasses this limit data throughput will be throttled.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 13:51
Official
Hello AnnelieseDW74,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The max speed that you can get once u have finished 3072MB can be anything from 0-384kbps. When usage surpasses this limit data throughput will be throttled.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Best regards
Mantoa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The max speed that you can get once u have finished 3072MB can be anything from 0-384kbps. When usage surpasses this limit data throughput will be throttled.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Best regards
Mantoa
REQ:***
Best regards,