Be carefull using MTN online shopping

I have ordered a MTN device on-line and received it via a courier service on Friday 17 July 2015. A day later (18 July 2015) I noticed that the device did not read the sim card, I took the device to the Noord Hoek MTN where I was told that the card reader is faulty. I requested for an new device, however I was told that they cannot give me a new device. I was told to phone MTN and ask for assistance. On Monday (20 July 2015) I phoned MTN and I was told to take the device to my nearest MTN so that they can check it and give me a new device. I went to MTN Blue Route and the sales person inspected the device and confirmed that the card reader is faulty. No new device was given to me because I purchase the device on line. Arrangement was made for the device to be collected and during the week I send various e-mails for an update however no clarity was given on the progress of my device. On 28 July 2015 after various calls to MTN and speaking to different people I was told that the device is still at the MTN store at Blue Route and that no new device would be given to me until they received the old one. <br> <br> Please be careful ordering MTN devices on-line. MTN service is shocking.