Be careful of MTN Insurance

Be careful if you take MTN device insurance. I upgraded and renewed my contract and made biggest mistake by opting for MTN Insurance with MTN Melrose Arch, instead of my regular home insurance with OUTsurance. I have been trying to make a claim since November and every time I’m told they are dealing with it. When I asked to deal directly with the insurer no one is prepared to share their details. Ultimately, one of their employees advised that I should go back to my old insurer without going into too much detail. I am so disappointed as I have been a customer with MTN since the introduction of cellphones.