Be aware: MTN IS *****ING from their clients - inside job for sure!

MTN is *****ing blatantly from clients and do NOT respond to any complaints or ********** activities reported - with the result that I have now also contacted the Ombudsman and ICASA for assistance.

I have raised a ***** case with MTN on 28 April 2021 - with the instruction to stop any transactions from happening from my MTN account. However, transactions were still happening from my account: my usage limit was changed daily and new data share numbers were linked. Numerous emails and phone calls were made to MTN ***** Department, Facebook page, Customer line, even physical visits to the MTN Herm**** branch to resolve the matter - with absolutely no success! No one at MTN can do anything, no response, no assistance - they only have an automated system that kicks out another Service Request Number!! And do not be fooled... they do not act within 48 - 72 hours as they promised on their Complaints Site! FALSE ADVERTISING My 24-month MTN contract expired end May 2021, yet I was faced with an outstanding bill of R5580 for the months of May and June 2021 - although my bill stated ZERO CHARGES for any calls/data up untill 1 July!!?

These amounts were totally out of line as my monthly bill was always R371 per month for the past 24 months. I am a stay-at-home mom and hardly uses my phone for phone calls / internet as I have fibre at home.

Charges of over R5500 with no bill to proof and nobody can explain it.....!? It makes one wonders if this is not an inside job!?