1 reviews | Active since Dec 2017
BE AWARE!!
Yellow Data called me about a month ago (6 December 2017) to sell me a Data deal. R89 for 2.5 gig data. Naturally this sounded too good to be true, so I asked the sales lady about 3 times if there where any limitations to this data and she assured me there were not, and told me "it is like normal data sir". This was a lie, because as soon as the deal went through, I got a welcome email to Hotspotter. So I phoned them and found out that infact only 500 mb are "normal" data. The remaining 2 gig is only when I can connect to one of Hotspotter's hotspots. This is a limitation, as I cannot use the 2gig data at home or anywhere where there is not a hotspot.
I phoned them back the same day, 6 December, to cancel the order as I am not interested in this deal they sold to me under false pretenses. Today, 30 December, the R89 was debited out of my account. I phoned again today, and as it turns out, the order was never cancelled as instructed, and they also havent sent me the transcripts or recordings of the phone calls, as I asked for.
This is a company selling false products and the sales personnel are also *********. I want everybody to be aware of this and to be careful.
Good day,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note Yellodata is a third party service provider, Contact Details are as follow should you wish to make contact with them
******
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Best regards,
Good day,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note Yellodata is a third party service provider, Contact Details are as follow should you wish to make contact with them
******
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Best regards,
