1 reviews | Active since Feb 2014
Battling to cancel MTN Top-up contracts for Mom that passed away!
<p>My mother had 2 top-up contracts which she let me and my husband pay for. Since she passed away we have been trying unsuccessfully to cancel these contracts, we have been into the store three times with the paperwork, death certificates, reference numbers from previous times, and each month the debit order keeps on going off and the contracts are still not cancelled. After going into the MTN Vryheid store about two weeks ago and resubmitting the cancellation documentation, we were told after enquiring how the process is going, that I need to contact MTN 808 to cancel the contracts!! Well, I have been holding for cancellations department for over an hour now (still holding at the moment), they are obviously so busy that no one is taking calls?? PLEASE CAN SOMEONE ASSIST ME TO CANCEL THESE CONTRACTS!!!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
I am still waiting for someone from your legal department or retention department to contact me!!! i have since your response waited on the phone to speak to someone, then emailed ALL the documentation which I gave in at our branch, ********** on 25 April, and have since then asked her via email on two occasions what feedback she has received from legal. Conveniently my debit order has again gone off my bank account today for the two contracts. If this matter is not resolved by Monday 8 May, MTN will be hearing from my attorney!!!!! I am so disappointed in your service...
I am still waiting for someone from your legal department or retention department to contact me!!! i have since your response waited on the phone to speak to someone, then emailed ALL the documentation which I gave in at our branch, ********** on 25 April, and have since then asked her via email on two occasions what feedback she has received from legal. Conveniently my debit order has again gone off my bank account today for the two contracts. If this matter is not resolved by Monday 8 May, MTN will be hearing from my attorney!!!!! I am so disappointed in your service...