AW
Abri W
1 reviews | Active since Jan 2015
29 Jan 2015, 22:26
Battle with simple upgrade from 27 Nov 2013
Requested upgrade on 27 Nov, promised 5 to 7 working days to approve. Eventually approved om 18 Dec, wrong handset delivered on 23 December. Reversal only completed 14 January. Waited for handset until the 27 January. (Not latest model, happy with older). Today 29 Jan still no luck, sim swap not effected though they believe it is. Already almost 60 hours later. Numerous visit to walk in centre, numerous calls to walk in centre without any reply or solution. With Mtn for almost 17 years, but think the end is near.
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MTN South Africa's replyOfficial
09 Feb 2015, 14:05Hello AbrideWitt,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that your line is active and connected on the network.
We hope we can restore the faith you had in us.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that your line is active and connected on the network.
We hope we can restore the faith you had in us.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply09 Feb 2015, 14:05
Official
Hello AbrideWitt,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that your line is active and connected on the network.
We hope we can restore the faith you had in us.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Our records show that your line is active and connected on the network.
We hope we can restore the faith you had in us.
Regards,
Ebbedene
REQ:***