MH
MARGARET H
1 reviews | Active since Jul 2015
13 Jul 2015, 10:42
battery and overheating phone
My phone is 6 months old and I brought to the supplier before warranty expired 30 June.Service then was great.I am waiting until now 13.07.2015.I had 1 call from them sorry not seen to.I have been to them 3 times and i made a call.end of the story they havent worked on the cell yet,That was on thursday .I am at the ned of my rope as I dont know how to get to the person on top either mtn or samsung. I have since used 180 rand on airtime which I cannot afford,My contract supplies the need on the 8th of the month,So they are sitting on that ,Thanks I could go on but i just want my phone back simple battery or motherboard problem Thanks cell number for said phone ***
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Replies (1)
MTN South Africa's replyOfficial
01 Aug 2015, 12:02Hello samsunggirl,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. For an update on the progress of the repairs, please contact the repair centre on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. For an update on the progress of the repairs, please contact the repair centre on ***.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply01 Aug 2015, 12:02
Official
Hello samsunggirl,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. For an update on the progress of the repairs, please contact the repair centre on ***.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. For an update on the progress of the repairs, please contact the repair centre on ***.
Thank you
Wenzile Masina
REQ:***