IL
Ivan L
1 reviews | Active since Apr 2013
03 Feb 2016, 22:22
Bathurst cellphone tower
I'm sick and tired of being sick and tired of complaining about this tower that doesn't work properly for now over 2 years. <br> I demand now all dropped calls and excessive data loss to be given back I had more than 10 dropped calls and also Web pages stop halfway and had to refresh the pages. Now I demand every month that half my free minutes and half my data are given back to me until you repair this cellphone tower properly as I'm now going to see my lawyer. If not resolved.
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MTN South Africa's replyOfficial
04 Feb 2016, 18:08Hello Stormleopard,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network Coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network Coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
REQ:***
Best regards,
MTN South Africa's reply04 Feb 2016, 18:08
Official
Hello Stormleopard,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network Coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network Coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
REQ:***
Best regards,