AL
Arlene L
1 reviews | Active since Apr 2012
28 Mar 2016, 09:22
BASICS not in place
10 days after submitting signed contract, 5 days after collecting phone, 2 visits to branch, still no sim activation? No answers available. Suggestion that takeover of Autopage has created chaos?
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Replies (1)
MTN South Africa's replyOfficial
30 Mar 2016, 17:24Hello Arlene de Villie,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
As per our discussion we have pass a credit for 1 month subscription fee due to the sim card only activated 2016-03-29 and not in February as per request.
The credit will reflect in +-3 -5 working days.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
As per our discussion we have pass a credit for 1 month subscription fee due to the sim card only activated 2016-03-29 and not in February as per request.
The credit will reflect in +-3 -5 working days.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply30 Mar 2016, 17:24
Official
Hello Arlene de Villie,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
As per our discussion we have pass a credit for 1 month subscription fee due to the sim card only activated 2016-03-29 and not in February as per request.
The credit will reflect in +-3 -5 working days.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
As per our discussion we have pass a credit for 1 month subscription fee due to the sim card only activated 2016-03-29 and not in February as per request.
The credit will reflect in +-3 -5 working days.
Kind Regards,
Alice van der Merwe
***
Best regards,