AR
Avesh R

1 reviews | Active since Jan 2016

19 Jan 2016, 10:13

Barred line due to ***** and *********** staff

On the 28 November 2015 I contacted MTN to suspend my line reason being my cellphone was ******. Some how the ***** **********ly used my suspended sim card and racked up a bill of R4100.00 over 2 days. I have on may occasions called MTN and have received numerous reference numbers submitted an affidavit with a case number and my query remains unresolved. I have contacted and advised MTN not to suspend my account reason being I am not responsible for those ********** calls. To my surprise my line is barred. MTN your service is shocking and its the worse services I received you have no integrity what so ever no one calls you back or responds to any e-mails. reference no ***, ***, ***, ***, re- ***2, ref *** case ref ***. Please note I have been a customer with MTN for more than 10 years on your network I will not be a customer in the future.

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Jan 2016, 17:16
Official
Hello AveshRamnath123,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

The matter has been escalated to our ***** department for investigation and you will be advised of the outcome.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***