LR
Lerato R

1 reviews | Active since Jan 2016

04 Apr 2017, 13:11

Banking Details

<p>hi</p> <p> </p> <p>on the 29 i called mtn to change my banking details to my new account number </p> <p>they deducted on my old accound and the was no funds on the account and bounced back and is chargin me R100 for bouncing - what i would like to know who should pay that amount as i wasnt informed in time about this</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply04 Apr 2017, 13:37
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised that any request for banking change details should be done before the 18th of every month, the request for the change has been requested late and the debit order has been requested already on the 18th.

The new bank details information will only be active from next month.

Kind Regards,

Alice van der Merwe

Best regards,

LR
Lerato R's update04 Apr 2017, 13:43
Reviewer Update

Hi Alice

am not working by MTN and i dont know how does debit orders work - i refuse to pay R100 to FNB someone who didnt do their job accordingly must take responsibility