1 reviews | Active since Sept 2010
bank detais not changed plus being charged for som
Hi, On the MTN website under Unbilled MT Billing Subs at 10am veryday I get a call/sms to *** to the amount of R5 each time. The (contract sim *** is in my internet router and the simcard never gets taken out. <br> I've submitted a query's on MTN website but still nothing. I phoned but helpdesk are not answering. I'm tired of this ***<br> Please fix! as this amount is growing by the day and who must pay that money? Am I going to get refunded?????? over a R100 each month, I did not authorize this!!!!<br> <br> Also on 6 June I updated my bank details online. TOday the debit order went off the wrong account!! Now my MTN internet is once again unpaid!!! I made a query online to change my bank details. It was not done!<br> Today I changed my details again and I hope this gets sorted ASAP!!!!<br> <br> My money has been wasted now for two months without me realizing it because I never use the sim for calls it is always in the router because I use the internet!!!<br> And I want a refund!!! for over R200 worth of charges that should not be there!!! my agreed contract was R299 for broadband light not R400 and something??<br> <br> PLEASE CALL ME <br>
We are truly sorry for any inconvenience caused and for the delayed response to the post.
We've checked your data number and see that you subscribed to content providing services of AIRG (Rate n Date) and Mira Networks (Best Whatsapp Wallpapers). We've requested both content providers to be unsubscribed and for a refund to be done. The reference number there is #***.
Kindly note that the changing of banking details was done after the debit order for the month was submitted by our Banking Department. We can confirm that we have new banking details on the system and the next debit will be submitted to the new account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to the post.
We've checked your data number and see that you subscribed to content providing services of AIRG (Rate n Date) and Mira Networks (Best Whatsapp Wallpapers). We've requested both content providers to be unsubscribed and for a refund to be done. The reference number there is #***.
Kindly note that the changing of banking details was done after the debit order for the month was submitted by our Banking Department. We can confirm that we have new banking details on the system and the next debit will be submitted to the new account.
Regards
Tim
MTN Complaints Management Team: REQ:***