Bank account debit - no contract in place
<p>On 9th September 2016, my contract reach expiry and on that date, I called MTN to migrate this to a Pay as you Go. The contract was a "Top - up" package.</p> <p> </p> <p>I have reference number ********** 54 to this request.</p> <p> </p> <p>My number has been migrated to a Pay as you go however, on 1 October 2016, they debited my bank account with R527.80 for the old contract.</p> <p>I have raised this on their Facebook page and received a response to post it on their Facebook inbox which I subsequently did. I have not received a response, acknowledgement or courtesy of a reply. I have tried calling on their number ********** 000 however, there is no menu available for me to get through to speak to anyone about my problem.</p> <p> </p> <p>As far as I am concerned, they have ****** money from me and I need this to be refunded without delay.</p> <p> </p> <p>I amongst many thousands of consumers find that the service levels emanating from this network are nothing short of disgusting and as a result will never take out a contract with this network again. I have been a client of theirs ever since MTN was established.</p> <p> </p> <p>I want answers and a refund of the debit immediately.</p>