Bank account charged yet never received airtime!!!

waiting over 2 months for a simple refund claim to be resolved and still I have not received a refund or even been given a status update. disgraceful. <br> <br> On 2 Feb 2015 I attempted to purchase airtime credit from the MTN website. I logged in and filled in all the relevant details required for my phone number, bank card details etc., I attempted to purchase R100 of airtime credit. After waiting for the order to process, it eventually failed with an error message indicating that the order could not be processed due to error.<br> <br> I re-attempted to place this order (for R100), but again the same failure message appeared. I have never received any airtime credit for either of these 2 attempted R100 airtime purchases.<br> <br> However, MTN HAS CHARGED ME for both of these failed airtime purchases (i.e. 2 amounts of R100 each). I called the contact centre to complain but in nearly 2 months i have STILL not received a refund. I email regularly to follow up but never receive a reply. Whenever I get through telephonically I am always told that this been elevated with the service centre but nothing ever happens. <br> <br> I have been a loyal MTN customer for 15 years, but promise to leave if this is not resolved