Band Service and more

<p> <br /> veryt bad service</p> <p>Good Day</p> <p> </p> <p>I have been running around trying to sort out a mistake made by your agent that took my upgrade with no joy.</p> <p> </p> <p>I want it to be noted that I will not be held responsible for the incompetence of your agent to update the contract to the correct package.</p> <p> </p> <p>I tried several times to get hold of him the same day.</p> <p> </p> <p>Kindly pull the call as proof we requested top up not open line.</p> <p> </p> <p>Any charges over and above the 229 will be for your account.</p> <p>id no. ********** 033080</p> <p>phone ********** 497<br />Share<br /> ********** 786006 []<br /> Follow<br /> ********** 786006 []<br /> Like<br />Leave a Comment<br />Write a Review<br />Report this review</p> <p><br />Jun 23, 2016<br />2 months ago<br />mandog:<br />Good Day</p> <p> </p> <p>I have been running around trying to sort out a mistake made by your agent that took my upgrade with no joy.</p> <p> </p> <p>I want it to be noted that I will not be held responsible for the incompetence of your agent to update the contract to the correct package.</p> <p> </p> <p>I tried several times to get hold of him the same day.</p> <p> </p> <p>Kindly pull the call as proof we requested top up not open line.</p> <p> </p> <p>Any charges over and above the 229 will be for your account.</p> <p> </p> <p><br />Jun 23, 2016<br />2 months ago<br />Official business reply:<br />Thank you for your post</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.</p> <p> Kindly note that the matter has been re- escalated to the management team of mtn direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.</p> <p> Regards</p> <p>Nompumelelo</p> <p>REQ: ********** </p> <p><br />Sep 2, 2016<br />1 week ago<br />mandog:<br /> Good Day</p> <p> </p> <p>This has just got worst.</p> <p> </p> <p>i am disabled and trully dont need this.</p> <p> </p> <p>Please advise how to cancel this contract.</p> <p> </p> <p>i have just been charged R1500 for a R229 top up.</p> <p> </p> <p>my other debts where affected.</p> <p> </p> <p>kindly refund the balance and note that i have warned that all charges will be for mtn account.</p> <p> </p> <p>a speedy reply on when the money will be refunded into my account as its my birthday tommorow</p>