Band service

I upgraded my phones on 11/5/2015. My Airtime, data and sms bundles were to be loaded onto the phones on the 14. I am STILL waiting for the data and sms bundles to be loaded. I have phoned the customer service desk three times and after holding onto the phone for approximately 20 minutes each time, have been told on each occassion that there was a technical problem and the bundles will be loaded! I am still waiting and I am very, very unhappy! Will I receive a discount for all the inconvenience caused by this????? This is unacceptable!! I need an answer!!! I feel this is in fact in breach of my contract and require action immediately!!!