1 reviews | Active since Apr 2017
Ballito Shocking Service
<p>MTN Lifestyle before the new mall opened are young and rude. I tried getting help froom other MTN offices then finally got a reponse from Facebook one or 2 messages and nothing further. I have tried to escalate my problem and have got no where I now just want my contracts cancelled so that I can go to a friendly and helpful service provider - I have text messages from staff and one cannot actually believe they are communicating with a client MTN have still not requested these messages shocking service alll round. I hope someone from MTN finally takes this post seriously as this is truly a last resort. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***3
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***3
Best regards,