Bak boord na stuur boord!!!

Very dissapionted in the treatment I received from my service provider..as per them is my account outstanding with R542,money I have paid over on 6June 2016.I have received a confirmation sms they had received my payment...As a result my phone was blocked for 5 days on for 2days..off for weeks...i I have been sending numerous emails to customercare,visited a few branches,dailing 808 without any success.Today I dailled 809 (at last I get through as the consultant also didn't know why I can't get through to customer care)whereby another consultant advise me to send my proof of payments on again???but to who??and by when will I getting feedback..for the 6th time???after they assured me that they received my payment and will allocate it 10days ago.I have send emails,but only received read receipts...no feedback at all.The consultant only open one of lines this morning...will it be worth my while to contact them again?Can't wait for this nightmare to end in November...