ZM
Zaahid M
1 reviews | Active since May 2015
09 Apr 2020, 08:37
Bad,worst service ever.
Good day
ID is ***
Cell *** that one is suspended
Call *** for more info please
So I have being having problems with MTN for the past 4 months now I upgraded my contract in December and my premium is R450 I also took out insurance for R250 that's R700. They then started taking insurance twice in Jan and in feb 3 times and march twice again. I emailed and called and got so many emails from mtn and no one is helping me now they suspended my line and cancelled my insurance also and I'm not getting any joy please could you help. No one can help me if being a loyal customer and this is the **** I get. They tell me it's gone to billing then a manager then its silent. I have so many diff reference numbers even the guy in the store sent a email and nothing Dear Customer,Your query 1-*** has been closed. Dear Customer,Your query 1-*** has been closed. Dear Customer,Your query 1-*** has been closed. Yello Customer!!Your Payment Method has been changed to Cash for Billing Account Number : BA*** Dear Customer,Your query 1-*** has been closed. And the list goes on and on
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
14 Apr 2020, 08:54Good day Zaahid M,
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
MTN do not have access to the insurance department systems to follow up.
The complaint has been sent to the insurance department to contact and assist you.
Email address ***
Telephone no ***
Kind Regards,
Ishie
MTN
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
MTN do not have access to the insurance department systems to follow up.
The complaint has been sent to the insurance department to contact and assist you.
Email address ***
Telephone no ***
Kind Regards,
Ishie
MTN
Best regards,
MTN South Africa's reply14 Apr 2020, 08:54
Official
Good day Zaahid M,
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
MTN do not have access to the insurance department systems to follow up.
The complaint has been sent to the insurance department to contact and assist you.
Email address ***
Telephone no ***
Kind Regards,
Ishie
MTN
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
MTN do not have access to the insurance department systems to follow up.
The complaint has been sent to the insurance department to contact and assist you.
Email address ***
Telephone no ***
Kind Regards,
Ishie
MTN
Best regards,
ZM
Zaahid M's updateReviewer Update
14 Apr 2020, 11:10The complaint has being sent to them for the past 3 months already and still nothing is happening I have so many emails
ZM
Zaahid M's update14 Apr 2020, 11:10
Reviewer Update
The complaint has being sent to them for the past 3 months already and still nothing is happening I have so many emails