MF
Mark F
1 reviews | Active since Sept 2015
23 Sept 2015, 14:15
BadTraining of Re-seller Staff =WRONG Product sold
I went to buy 3Gig of Data-time from an authorised MTN Reseller*1 <br> Napier is a small village, and so I was very specific. \Do you sell MTN Data-time?"Yes sir! I asked is 3G available on the system? - And was told 3G for R180.00. And I made the purchase.<br> Back at the ranch I entered the Pin ... and after less than 2 minutes of connectivity ... The MTN Message - You Have Run Out of Data!! Flashed"
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MTN South Africa's replyOfficial
25 Sept 2015, 09:08Hello Mark_F,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we I tried calling you on *** but there was no answer.
Kindly note that the matter has been escalated to the store supervisory team for further assistance
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we I tried calling you on *** but there was no answer.
Kindly note that the matter has been escalated to the store supervisory team for further assistance
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply25 Sept 2015, 09:08
Official
Hello Mark_F,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we I tried calling you on *** but there was no answer.
Kindly note that the matter has been escalated to the store supervisory team for further assistance
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we I tried calling you on *** but there was no answer.
Kindly note that the matter has been escalated to the store supervisory team for further assistance
Warm Regards
Nompumelelo
REQ:***