RB
Raleen B
1 reviews | Active since Feb 2014
24 Aug 2015, 18:00
Badly written response makes no sense
At last, I've just received a response to a query I sent to MTN's inbox 24 days ago. The response makes no sense at all. And what is '*****ing'? Can someone at MTN please decipher this gibberish for me:<br> <br> Good day Raleen Bagg,<br> <br> Apologies for the delayed response, a follow up is being made with the marketing to understand what could be the reason that your request haven't been put thru , with regards to the charge on which invoice are *****ing or which month so we look into the query as well .<br> <br> Regards<br> Bongani <br> Social Media Team
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MTN South Africa's replyOfficial
11 Sept 2015, 11:24Hello RaleenBagg,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused. As per our conversation earlier, a credit of R910.93 was passed on the 08 Sept/2015. I have received the pop and i have logged an allocation of funds, once the R509.00 has been allocated will then log a refund.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Nebaleng.
REQ:***
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused. As per our conversation earlier, a credit of R910.93 was passed on the 08 Sept/2015. I have received the pop and i have logged an allocation of funds, once the R509.00 has been allocated will then log a refund.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Nebaleng.
REQ:***
MTN South Africa's reply11 Sept 2015, 11:24
Official
Hello RaleenBagg,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused. As per our conversation earlier, a credit of R910.93 was passed on the 08 Sept/2015. I have received the pop and i have logged an allocation of funds, once the R509.00 has been allocated will then log a refund.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Nebaleng.
REQ:***
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused. As per our conversation earlier, a credit of R910.93 was passed on the 08 Sept/2015. I have received the pop and i have logged an allocation of funds, once the R509.00 has been allocated will then log a refund.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Warm Regards
Nebaleng.
REQ:***